As a checklist: gambling is entertainment, the house always has the edge over time, and money set aside for play is money whose loss is acceptable. The points below keep play under control and help spot strain early.
Age rule — check it
- Opening an account and playing both require being 18 years old.
- An account opened by hiding one's age is closed and its bets voided.
- Deposited money is returned to the account holder once identified.
- Proof of age may be requested.
Control tools — what each one does
- Deposit limit.
- Caps the amount depositable in a daily, weekly or monthly period.
- Loss limit.
- Caps the net amount losable in a period.
- Stake limit.
- Caps the amount staked on one bet or round, lasting until lifted.
- Session time.
- Closes the session once the set time runs out.
- Short break.
- Closes the account to play for a while without deleting it.
- Self exclusion.
- Closes login completely and stops bonus notices, usable once every 90 days.
All these tools switch on through support. Tightening one takes effect at once; loosening it only applies once the waiting period ends, so a single impulsive decision cannot remove the protection.
Warning sign — yes or no
| Situation. | What it signals. |
|---|---|
| Depositing more than planned to win back a loss. | Control starting to slip. |
| Playing with money set aside for rent, bills or debt. | Budget boundary being crossed. |
| Hiding how much you play from those close to you. | Avoidance behaviour. |
| Feeling restless when not playing, thinking about it constantly. | Dependency risk. |
| Giving up sleep, work or family time to play. | Daily routine disrupted. |
| Borrowing money or selling belongings to play. | Serious financial risk. |
Self exclusion — step by step
- The request is confirmed through the registered email address.
- Once confirmed, login closes completely and bonus notices stop.
- The right is usable once every 90 days.
- A repeat request can open at least 30 days after the previous one.
- Exclusion cannot be lifted before its term ends.
Protecting minors — practical steps
- Do not leave a session open on a shared computer.
- Do not save the password in the browser.
- Do not keep a payment instrument somewhere accessible.
- Use parental control software at home, which blocks gambling sites at device level.
Asking for help — where to start
If control feels like it is slipping, switch on a tool first: a short break or self exclusion works fastest. Sending the request through support is enough, no explanation is required. An addiction helpline in the relevant country then offers free, confidential support.
Concern for someone close cannot lead to closing their account directly, but the situation can be reported to support, and the person can be encouraged to request self exclusion. Limits and exclusion records are kept under the Privacy Policy; the general rules on closing an account are on the Terms and Conditions page.